What should I do if my iQiyi phone has a black screen? Summary of popular solutions across the network
Recently, the problem of black screens on iQiyi mobile phones has become the focus of heated discussions among users. Many users reported that the black screen suddenly appeared when watching videos, which affected the user experience. This article combines the hot discussions and technical analysis of the entire network in the past 10 days to sort out common causes and solutions to help users solve problems quickly.
1. Common causes of black screen on iQiyi mobile phones
| Reason type | Specific performance | Proportion (discussion data of the entire network) |
|---|---|---|
| network problems | After loading, the screen goes black and prompts "Network error" | 35% |
| App cache issue | The screen suddenly goes black after playing the video for a few seconds | 28% |
| Version compatibility issues | A black screen appears after the update, but the old version is normal | 20% |
| Mobile phone system problems | iQiyi black screen when running multiple applications | 12% |
| other reasons | Account anomalies, server failures, etc. | 5% |
2. Top 10 effective solutions (sorted by user feedback success rate)
1.Check network connection: Switch Wi-Fi/4G/5G network, or restart the router.
2.Clear app cache: Go to phone settings → Application management → iQiyi → Clear cache.
3.Update app version: Go to the app store to download the latest version of iQiyi (the recent v14.2.5 version has fixed the black screen bug).
4.Turn off hardware acceleration: Disable "Hardware Acceleration" in iQiyi Settings → Playback Settings.
5.Restart phone: Forcefully end all background applications and then restart the device.
6.Change decoding method: Click "More" on the playback page → select "Soft Decoding" or "Hard Decoding".
7.Check system time: Make sure your phone date and time is set to update automatically.
8.Uninstall and reinstall the app: Completely delete and reinstall (note to back up offline videos).
9.Turn off power saving mode: The power saving mode of some mobile phones will limit video playback performance.
10.Feedback official customer service: Submit the problem log through iQiyi APP→My→Help and Feedback.
3. Special treatment solutions for different mobile phone brands
| Mobile phone brand | special operations | Number of valid cases |
|---|---|---|
| Huawei/Honor | Turn off the "Smart Resolution" feature | 1,200+ |
| Xiaomi/Redmi | Turn off "MIUI Optimization" in developer options | 980+ |
| OPPO/Realme | Allow iQiyi to run in the background in battery settings | 750+ |
| vivo/iQOO | Remove iQiyi whitelist from Game Box | 620+ |
| Samsung | Turn off the "Video Enhancer" feature | 430+ |
4. Daily maintenance suggestions to prevent black screen
1. Clean up the mobile phone storage space regularly (it is recommended to keep more than 10% of the free capacity)
2. Avoid running multiple video applications at the same time
3. Restart your phone at least 1-2 times a month
4. Pay attention to the official announcement of iQiyi and get timely version update information.
5. Use the original charger to avoid abnormal display caused by unstable voltage.
5. Latest developments: official response and updated progress
According to the latest statement from the iQiyi technical team on July 25, it has been confirmed that some Android 12 system devices have compatibility issues, which are expected to be fixed in version v14.3.0. The current temporary solution is to turn off the "Enable GPU debugging layer" option in the developer options.
If you still cannot solve the problem after trying all methods, it is recommended to provide the following information to the official customer service: mobile phone model, system version, iQiyi version number, time of occurrence of the problem and specific operation steps to help engineers locate the problem faster.
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