How to apply for account protection when China Mobile is suspended
In today's fast-paced life, mobile phone numbers have become an indispensable part of our daily lives. Be it social, work or financial transactions, mobile numbers play an important role. However, sometimes we may not need to use our mobile phone number temporarily for various reasons, but we don’t want to lose this number. At this time, China Mobile's "number protection during shutdown" service becomes particularly important. This article will introduce in detail how to apply for China Mobile's outage account protection service, and attach relevant data to help you better understand this service.
1. What is account protection during downtime?
Suspension number protection is a service provided by China Mobile to users, which allows users to retain their mobile phone numbers when they do not need to use them temporarily to avoid being canceled due to long-term non-use. After the number protection is suspended, the user will not be able to use functions such as calls, text messages, and Internet access, but the number will still belong to the user and will not be recycled.
2. Applicable scenarios for account protection during shutdown
Shutdown number protection is applicable to the following scenarios:
1. If you are on a long-term business trip or abroad, you do not need to use a domestic number for the time being.
2. The mobile phone is lost or damaged and cannot be used temporarily.
3. The number needs to be temporarily deactivated, but may be reactivated in the future.
3. How to handle account protection during downtime
China Mobile provides a variety of channels for handling outage and account protection. Users can choose the most convenient method according to their needs:
| Processing channels | Operation steps |
|---|---|
| China Mobile APP | 1. Log in to China Mobile APP; 2. Enter the "Service" page; 3. Select the "Stop to protect your account" service; 4. Follow the prompts to complete the process. |
| SMS processing | Send the text message "TJ" to 10086 and follow the reply prompts. |
| Processing at the business hall | Bring your original ID card and go to the nearest China Mobile business hall to apply. |
| Customer service phone number | Dial 10086, follow the voice prompts to transfer to manual service, and apply for outage insurance. |
4. Fees for downtime and account protection
The downtime number protection service is not completely free. China Mobile will charge a certain fee based on different packages and regions. The following is a reference for the fees for outage insurance in some areas:
| area | Monthly cost (yuan) |
|---|---|
| Beijing | 5 |
| Shanghai | 5 |
| Guangdong | 5 |
| Sichuan | 5 |
| Jiangsu | 5 |
It should be noted that during the downtime period, users still need to pay the basic monthly fee (if any). The specific fee shall be informed by the local mobile business office or customer service.
5. Things to note when shutting down and protecting your account
1.Processing time:The shutdown account protection service usually takes 1-3 working days to take effect, so it is recommended to apply in advance.
2.Validity period:The maximum period of suspension of account protection is generally 6 months. After the period, the number may be automatically canceled.
3.Return to use:If you need to resume using your number, you can apply for resumption through the China Mobile APP, business hall or customer service phone.
4.Balance requirement:When applying for outage insurance, the account balance must be sufficient to cover the outage insurance fee, otherwise the application cannot be processed.
6. Answers to popular questions
Q1: Can I receive text messages during the shutdown period?
A1: No. During the downtime period, all communication services (including calls, text messages, and Internet access) will be suspended.
Q2: Will the downtime affect the validity period of the package?
A2: No. During the downtime period, the validity period of the package will be extended, but the specific rules are subject to local mobile policies.
Q3: How to resume use after shutdown?
A3: You can apply for restoration through the China Mobile APP, business hall or customer service phone number, and you can use it normally after restoration.
7. Summary
Number protection during outage is a practical service provided by China Mobile to help users retain their mobile phone number when they do not need to use it temporarily. Through the introduction of this article, I believe you have already understood how to handle shutdown insurance and related precautions. If you need it, you can choose the appropriate processing channel according to your needs to ensure that your number is safe and worry-free.
If you have other questions, you can call the China Mobile customer service hotline 10086 at any time, or go to the nearest business hall for help.
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