What should I do if I lose my Ant Dabao Card? Popular topics and solutions on the Internet in the past 10 days
Recently, the topic of "How to deal with the loss of Ant Dabao Card" has become increasingly popular on social platforms and forums. Ant Dabao Card, as a real-name SIM card launched by Alipay, involves financial security and personal information, and users are highly concerned about the handling process after it is lost. The following is a detailed guide combined with hot spots across the entire network.
1. Popularity data of related topics in the past 10 days
| platform | amount of discussion | core concerns |
|---|---|---|
| 23,000 items | Timeliness of reporting loss | |
| Zhihu | 1800+ answers | Fund security |
| Tieba | 6500+ posts | Reissue process |
| Douyin | #ANT宝卡 topic views 4.3 million times | Video tutorial |
2. Five-step emergency response plan
Step one: Report loss immediately
1.Alipay channel: Open the APP → [My] → [Ant Dabao Card] → [Emergency Loss Report]
2.Telephone: Call the customer service hotline 400-828-1768 (24-hour service)
3.Timeliness statement: Effective within 5 minutes after reporting loss, all trading functions will be frozen.
Step Two: Document Protection
| Risk type | protective measures |
|---|---|
| Impersonation | Turn on [Face Verification] in Alipay Security Center |
| Secondary fraud | Be wary of calls pretending to be customer service |
Step 3: Apply for a new card
Materials required:
- Original ID card
- Bind Alipay account to mobile phone
- Service password (default last 6 digits of ID number)
Processing time: 3-7 working days (S.F. collect)
Step 4: Fund Verification
Immediately after reporting a loss:
1. Check Alipay balance changes
2. View transaction records of bound bank cards
3. Confirm password-free payment authorization status
| Fund type | Claims Standard |
|---|---|
| Stealing before reporting loss | You can apply for compensation if you report the crime within 72 hours |
| Loss after reporting loss | The platform is fully responsible for |
Step 5: Security reinforcement
Recommended settings:
- Turn on [Night Trading Lock]
- Close small-amount password-free payments
- Change service password once a month
3. The three major issues that users are most concerned about
Q1: Can it be replaced if it is lost in another place?
A: Support for re-issuance in other places across the country, you need to submit an application on the official APP. Currently, 97% of prefecture-level cities have opened next-day delivery service.
Q2: How to receive the verification code during the reissue period?
A: You can temporarily receive it through the Alipay [Cloud SIM Card] function, but some bank text messages may be restricted.
Q3: Can the old card be unblocked after it is found?
A: If the loss is reported for more than 24 hours, the account will be automatically canceled and the old card cannot be restored.
4. Suggestions for preventing loss
| scene | protective measures |
|---|---|
| daily use | Use anti-degaussing card holders |
| traveling | Activate international roaming lock |
| Change mobile phone | Unbind old equipment promptly |
According to the latest data from Alipay, the safety rate of users’ funds who report losses in a timely manner reaches 99.98%. It is recommended that users regularly conduct security checks on the [Ant Dabao Card] page. The system will intelligently evaluate the current risk level and give protection suggestions. In case of complicated situations, you can dial 95188 and then press 3 to get exclusive customer service assistance.
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